Hiw has the summe been so far?

Too Many or Too Few? How has it been for the unpredictable in Aviation Ground Handling so far this summer

Every airport manager knows the paradox of peak season: you either have too many people standing around during quiet periods, or far too few when a crisis hits—like a sudden belt breakdown at a major European hub. The stakes are high, and the solution is no longer just about manpower. It’s about smart, scalable preparedness.

The Multilingual Challenge: Is Your Frontline Ready?

In an age where international travel brings in passengers from every continent, your passenger agents are the first line of defense against confusion and frustration. The question is—can they really communicate? If your agents don’t collectively speak more than 8 languages, your operation may fall short during crunch time. Multilingualism is no longer a bonus—it's a necessity. Self-Service Technology: Not Just a Gadget, But a Gamechanger Modern self-service kiosks are not just about reducing queue times—they’re about empowering passengers in their own language. Kiosks that support more than 8 languages with intuitive user interfaces can reduce stress for both passengers and staff.

Look for systems that also offer:

• Email and SMS updates in the traveler’s preferred language.

• Automated data verification to speed up identity and document checks.

• Scalable support, allowing you to increase language modules during high-traffic periods.

  Crisis-Ready: When Systems Fail, Communication Can’t

  Whether it’s a baggage belt breakdown or a system outage, the key question is: can your operation maintain calm and clarity across cultures and languages? Preparedness means having:

• Multilingual fallback protocols

• Digital signage that adapts on the fly

• Mobile updates to passengers’ devices in real time

  Strategic Staffing with Flexibility

  Rather than overhiring or running lean, consider flexible staffing supported by AI-driven scheduling tools that align labor supply with predictive demand. Combine this with on-call multilingual talent to fill in language gaps as needed.

  The Future Is Adaptable and Multilingual

  Peak season will always come. Systems will break. But your operation doesn’t have to. With the right balance of human skill and smart tech, every airport can transform from chaosprone to crisis-resilient.

  Were you ready?

  We are always up for a conversation and with our system CleanArrival™ we are right here: www.asl.dk Mobile: +45 6110 0116 Mail: bb@asl.dk