Cut the Wait:

How Self-Service Mishandled Baggage Reporting Saves Time and Resources

For airport and handling company managers, operational efficiency isn’t just a KPI—it’s a daily challenge. One area often overlooked is the time it takes to register mishandled baggage cases.

A recent case study at a mid-sized European airport compared two approaches:

• Manual registration at a counter (passenger + agent): 10+ minutes per case.

• Self-service via kiosk or QR code: les than 5 minutes.

This isn’t a small improvement—it’s a 50% reduction in time per registration, and the benefits ripple across the operation:

• Reduced passenger queues

• Fewer frontline staff tied up with routine reporting.

• Faster data availability for tracing systems.

• Improved passenger satisfaction scores (CSAT/NPS).

In an industry where staffing is tight and service expectations are high, these extra minutes matter. By shifting mishandled baggage reporting to digital self-service platforms, airports and handlers can reallocate agent time to more complex service issues, reduce congestion, and ultimately lower the cost per incident.

The case is clear: digital tools can transform a pain point into an opportunity. For midsize airports especially, these solutions are low-cost, scalable, and fast to implement.

Now is the time to act. Efficiency doesn't need to be complex—it just needs to be smart.

Give me a call on +45 6110 0116 or write me on: bb@asl.dk and let´s see what we can accomplish together.